Supplier Terms

SpareCarPart introduces UK vehicle owners and trade buyers ("Customers") to you. Each sale is a direct contract between you and the Customer. SpareCarPart is not a party to that contract and never takes title to the goods.

For each quote, state the part condition and any additional warranty, returns period or exclusions you offer. You must comply with statutory obligations that apply to the transaction and must not describe additional cover as replacing the Customer's legal rights.

If a part is faulty, not as described or otherwise does not conform to the contract, take the steps required by applicable law and the written purchase terms. Depending on the circumstances, these may include:

• a like-for-like replacement, or
• a refund and any associated costs required by applicable law.

You may not contract out of statutory consumer rights. Any fitment condition, restocking charge or returns exclusion must be lawful, prominent and disclosed before purchase.

Returns. Give the Customer clear written return instructions and handle carriage, refunds and cancellation rights in accordance with applicable law and the terms offered before purchase.

A short reference for the terms used in section 2. Where this glossary and the body of section 2 disagree, section 2 prevails.

Additional supplier warranty

Any voluntary cover you offer in addition to statutory rights. State its duration, scope and exclusions in the quote before purchase.

Start date

The cover starts on the date the Customer takes delivery of the part (signed-for receipt, carrier "delivered" scan, or collection from your yard - whichever applies). It does not start on order date or dispatch date.

Problems requiring assessment

A Customer may report that a part is:

• faulty (does not function as a part of that type should),
• not as described (condition, mileage, OEM code, photos or compatibility do not match the listing), or
• unfit for purpose (cannot do the job the Customer reasonably bought it for).

The Supplier must assess the report promptly. The applicable time period, remedy and associated costs depend on the law, the facts, any voluntary warranty and the written purchase terms.

What is not covered

An additional supplier warranty may state lawful exclusions for:

• damage caused by incorrect fitment, misuse, accident or modification after delivery;
• normal wear on consumables (brake pads, discs, filters, bulbs, wipers) used past the point of return;
• cosmetic wear clearly shown in the listing photos and condition notes;
• change-of-mind returns, where a lawful exclusion applies.

Statutory cancellation or change-of-mind rights can depend on the selling method, Customer status and item. State the offered return terms before purchase and comply with any rights that apply.

Where exceptions are stated

Any additional cover and category-specific exclusion must be lawful and clearly disclosed in the quote or listing before purchase. Do not rely on an exclusion first presented on an invoice or in a post-sale message.

Customers expect a fast, professional service. As a network supplier you commit to:

• Daily login. Sign in to your supplier dashboard at least once every working day.
• Accurate availability. Set an honest response expectation and do not publish a response-time claim you cannot meet.
• Reply to messages. Every Customer email or in-app message answered within one working day.
• Honest descriptions. Photos and condition notes that match the part actually shipped, including OEM code where available.
• Dispatch on time. Ship within the timeframe quoted; update the order status when you do.
• Be courteous. Treat every Customer respectfully. Aggressive, dishonest or discriminatory behaviour is grounds for immediate suspension.

If a Customer raises a complaint we will share the details with you and ask for a written response within 48 hours. You agree to engage constructively and follow the warranty terms in section 2.

SpareCarPart tracks complaints per supplier. Two or more upheld complaints in any rolling 30-day period will trigger a formal review. Persistent failure to meet our standards is a material breach and grounds for cancellation of your subscription.

Supplier access is governed by the plan shown in the supplier dashboard. A plan may be free or paid; any price, billing interval and trial terms will be shown before activation. We may suspend or cancel supplier access with immediate effect if you:

• refuse to honour written terms or applicable statutory obligations;
• repeatedly miss the response-time standards in section 3;
• list parts you do not actually hold or that are misdescribed;
• attempt to take Customers off-platform to avoid fees;
• act dishonestly or unlawfully in dealings with Customers, other suppliers, or our staff.

On cancellation, your listings will be removed and outstanding orders must still be fulfilled or handled in accordance with the purchase terms and applicable law. Where a paid plan applies, treatment of fees already paid follows the subscription terms shown at activation and applicable law.

You will receive personal data about Customers (name, contact details, vehicle, address) so you can fulfil orders. You must:

• Only use that data for the specific quote or order it relates to.
• Keep it secure, with access limited to staff who need it.
• Not sell, share or market to Customers without their explicit consent.
• Delete or anonymise the data once it is no longer needed (and in any case within 24 months) unless you are required to keep it for tax or warranty purposes.
• Comply with the UK GDPR and Data Protection Act 2018, and notify us within 24 hours of any suspected personal-data breach.

You confirm you hold the appropriate trading, environmental and (where applicable) ATF / VAT registrations to sell vehicle parts in the UK, and that you carry adequate public-liability and product-liability insurance.

We may update these supplier terms from time to time. Material changes will be communicated by email and through the supplier dashboard at least 14 days before they take effect. Continued use of the network after that date is acceptance of the new terms.

Questions or appeals: suppliers@sparecarpart.com.