Supplier Terms

SpareCarPart introduces UK vehicle owners and trade buyers ("Customers") to you. Each sale is a direct contract between you and the Customer. SpareCarPart is not a party to that contract and never takes title to the goods.

Every part you sell through SpareCarPart must carry a minimum 30-day warranty from the date of delivery, in addition to the Customer's statutory rights under the Consumer Rights Act 2015. You are free to offer longer cover, and must clearly state any extended period on the listing.

During the 30-day warranty period, if the part is faulty, not as described, or unfit for purpose you must offer the Customer, at no extra cost to them:

• a like-for-like replacement, or
• a full refund (including original delivery charges and the cost of returning the faulty part).

You may not contract out of this 30-day warranty, charge restocking fees, or require the Customer to fit the part professionally as a precondition of cover.

Returns. Where the part is faulty, not as described, or unfit for purpose, you must fund the return (pre-paid label or refund of postage on receipt) and complete the refund within 5 working days of receiving the returned item. For change-of-mind returns (unused, original condition, within 14 days), the Customer pays return postage.

A short reference for the terms used in section 2. Where this glossary and the body of section 2 disagree, section 2 prevails.

30-day warranty

The minimum cover you must provide on every part sold through SpareCarPart. It runs in addition to (not instead of) the Customer's statutory rights under the Consumer Rights Act 2015. Longer cover is allowed and encouraged, and must be shown on the listing.

Start date

The cover starts on the date the Customer takes delivery of the part (signed-for receipt, carrier "delivered" scan, or collection from your yard — whichever applies). It does not start on order date or dispatch date.

What is covered

Any part that, within the 30-day window, is:

• faulty (does not function as a part of that type should),
• not as described (condition, mileage, OEM code, photos or compatibility do not match the listing), or
• unfit for purpose (cannot do the job the Customer reasonably bought it for).

Remedy is the Customer's choice of like-for-like replacement or full refund, including original delivery and the cost of returning the faulty part.

What is not covered

The 30-day warranty does not cover:

• damage caused by incorrect fitment, misuse, accident or modification after delivery;
• normal wear on consumables (brake pads, discs, filters, bulbs, wipers) used past the point of return;
• cosmetic wear clearly shown in the listing photos and condition notes;
• change-of-mind returns — those follow the separate 14-day cooling-off rule in section 2.

Where exceptions are stated

Any extended cover (e.g. 12 months on a fitted engine or gearbox) and any category-specific exclusion you wish to apply must be written into the listing itself, in the "Warranty" field. Exclusions buried in private terms, invoices or post-sale emails are not enforceable against the Customer.

Customers expect a fast, professional service. As a network supplier you commit to:

• Daily login. Sign in to your supplier dashboard at least once every working day.
• Quote within 1 working hour. 90% of new quote requests answered within one working hour during 9am–6pm UK time; all requests answered within 24 hours.
• Reply to messages. Every Customer email or in-app message answered within one working day.
• Honest descriptions. Photos and condition notes that match the part actually shipped, including OEM code where available.
• Dispatch on time. Ship within the timeframe quoted; update the order status when you do.
• Be courteous. Treat every Customer respectfully. Aggressive, dishonest or discriminatory behaviour is grounds for immediate suspension.

If a Customer raises a complaint we will share the details with you and ask for a written response within 48 hours. You agree to engage constructively and follow the warranty terms in section 2.

SpareCarPart tracks complaints per supplier. Two or more upheld complaints in any rolling 30-day period will trigger a formal review. Persistent failure to meet our standards is a material breach and grounds for cancellation of your subscription.

Supplier access is provided on a paid monthly subscription after any free trial period. We may suspend or cancel your subscription with immediate effect if you:

• refuse to honour the 30-day warranty;
• repeatedly miss the response-time standards in section 3;
• list parts you do not actually hold or that are misdescribed;
• attempt to take Customers off-platform to avoid fees;
• act dishonestly or unlawfully in dealings with Customers, other suppliers, or our staff.

On cancellation, your listings will be removed and outstanding orders must still be fulfilled or fully refunded. Subscription fees already paid are non-refundable where cancellation is due to your breach.

You will receive personal data about Customers (name, contact details, vehicle, address) so you can fulfil orders. You must:

• Only use that data for the specific quote or order it relates to.
• Keep it secure, with access limited to staff who need it.
• Not sell, share or market to Customers without their explicit consent.
• Delete or anonymise the data once it is no longer needed (and in any case within 24 months) unless you are required to keep it for tax or warranty purposes.
• Comply with the UK GDPR and Data Protection Act 2018, and notify us within 24 hours of any suspected personal-data breach.

You confirm you hold the appropriate trading, environmental and (where applicable) ATF / VAT registrations to sell vehicle parts in the UK, and that you carry adequate public-liability and product-liability insurance.

We may update these supplier terms from time to time. Material changes will be communicated by email and through the supplier dashboard at least 14 days before they take effect. Continued use of the network after that date is acceptance of the new terms.

Questions or appeals: suppliers@sparecarpart.com.