Talk to a human.

Escalation path

1. 1. Open a case from My quotes or email returns@sparecarpart.com. Keep your quote and order details to hand.
2. 2. The Resolution Team asks the supplier for its account and shares the available next steps.
3. 3. If it remains unresolved, request a senior review at resolutions@sparecarpart.com.
4. 4. Your statutory rights remain unaffected. Citizens Advice can explain the consumer routes available to you.

Return arrangements depend on the reason for return, the seller's terms and your statutory rights. Ask for the return instructions in writing before sending a part.