Contact
Talk to a human.
Question about a part? Need help with an order? Quotes typically arrive in around 12 minutes.
Phone
0330 808 1212
Mon–Sat · 8am–6pm UK
Live chat
Chat with a human
WhatsApp · replies in ~5 min
info@sparecarpart.com
Replies within 2 hours
Returns & disputes
returns@sparecarpart.com
Warranty claims · full warranty cover
Hours
Mon–Sat · 8am–6pm
Closed UK bank holidays
Registered office
T1 Dudley Court North, The Waterfront, Brierley Hill, DY5 1XP, United Kingdom
SpareCarPart Ltd
Escalation path
- 1. Open a case from My quotes or email returns@sparecarpart.com — acknowledged within 1 working hour.
- 2. Resolution Team mediates with the supplier; target fix within 3 working days.
- 3. Unresolved after 5 working days? It's escalated to a Senior Resolutions Manager (resolutions@sparecarpart.com) with a same-day callback.
- 4. Still stuck? We support ADR via Ombudsman Services and your statutory rights remain unaffected.
Faulty, mis-described or unfit parts: the supplier pays return postage. Change-of-mind returns (within 14 days, unused): buyer pays return postage.
Read the full warranty & returns policy