Warranty & Returns Guidance

Before accepting a quote, ask the supplier to state in writing:

• the exact part, OEM code, condition, mileage and included components;
• any warranty period, exclusions and evidence required for a claim;
• the returns address, who pays return carriage and any collection process; and
• the supplier's legal name, contact details and payment method.

Do not rely on a general site statement where the supplier quote says something different. Ask for clarification before paying.

If you buy as a consumer from a business, UK consumer law may give you rights when goods are faulty, not as described or otherwise do not conform to the contract. The exact remedy depends on the facts, timing and applicable law.

A supplier warranty is additional cover offered on its own terms. It cannot remove statutory rights that apply to your purchase. Different rules may apply to trade purchases, private sellers and buyers outside the UK.

Keep the quote, invoice, listing photographs, packaging and correspondence. Before fitting:

• compare the OEM code, connectors and mounting points with the removed part;
• photograph any transit damage or discrepancy as soon as it is found;
• follow safe fitting procedures and any supplier instructions; and
• contact the supplier before fitting if the identity or condition is uncertain.

Contact the supplying business using the details on its quote or invoice. Give the order reference, a clear description of the issue and relevant photos or diagnostic evidence.

• Ask the supplier to confirm the proposed remedy and return instructions in writing.
• Do not send a part to an unconfirmed address or incur fitting or carriage costs without first discussing them.
• If you paid by card or another protected payment method, check the provider's dispute process and deadlines.

The contract for the part is between the buyer and the independent supplier. SpareCarPart is not the supplying business and does not set the supplier's warranty or returns terms. It does not decide legal rights or guarantee a particular remedy.

For independent consumer-rights guidance, contact Citizens Advice or another qualified adviser.

Returns and warranty: returns@sparecarpart.com

General support: info@sparecarpart.com