Warranty & Returns Policy

From the date your part is delivered, you can report any of the following at no cost to you under the full warranty:

• The part is faulty or fails in normal use.
• The part is not as described (wrong OEM code, wrong condition grade, missing components).
• The part is unfit for the vehicle you supplied at the time of quote.

Your remedy is your choice: a like-for-like replacement, a repair where practical, or a full refund — including the original delivery charge and the cost of returning the faulty part. This warranty is in addition to your statutory rights under the Consumer Rights Act 2015 and does not affect them.

The full warranty applies to every category of part listed on the marketplace, including:

• Mechanical: engines, gearboxes, turbos, clutches, drive shafts, suspension and steering components.
• Electrical & electronic: ECUs, sensors, alternators, starters, wiring looms, infotainment units.
• EV-specific: traction batteries (modules and packs), inverters, on-board chargers, electric motors and reduction gearboxes.
• Body, trim and glass: panels, lights, bumpers, mirrors, doors, windows.

Many suppliers voluntarily offer extended cover up to 12 months on engines, gearboxes and EV high-voltage components when the part is fitted by a VAT-registered garage. Any extended warranty is shown on the quote before you buy.

The warranty does not apply where:

• The part is a consumable (filters, bulbs, brake pads, fluids, wiper blades) — these are sold as-is.
• The part has been damaged after delivery by accident, misuse, modification, or fitment by a person who is not reasonably competent.
• Failure was caused by a pre-existing fault in the vehicle (e.g. an alternator fitted to a car with a wiring short).
• You supplied incorrect vehicle information (wrong registration, wrong VIN, wrong engine code) at the time of quote.
• The claim is raised after the full warranty period has ended.

If you're unsure whether something is covered, contact us before fitting — we'd rather sort it up front than argue later.

We've made the return process deliberately short.

• Step 1. Email returns@sparecarpart.com or open a claim from My quotes while the full warranty is active. Tell us the order reference and the problem; a photo or short video helps but isn't always required.
• Step 2. We open the case with the supplier the same working day and acknowledge to you within 1 working hour during 9am–6pm UK time.
• Step 3. If the part is faulty, not as described or unfit for purpose, the supplier funds the return — either a pre-paid label or refund of your postage on receipt. You never pay to return a faulty part.
• Step 4. Refund is issued within 5 working days of the supplier receiving the returned part, to your original payment method. Replacements are dispatched on the same SLA as the original order.

Change of mind? You can return any unused part in its original condition within 14 days of delivery (Consumer Contracts Regulations 2013). For change-of-mind returns the buyer pays return postage; everything else above still applies.

SpareCarPart introduces buyers to independent suppliers; the contract for the sale is between you and the supplier. We are not the seller. However, we hold every supplier to the warranty in section 1 as a condition of being on the network — see our Supplier Terms.

If a supplier refuses to honour a valid warranty claim:

• We escalate on your behalf and apply our supplier hold-back funds, where available, to support a refund.
• Two upheld complaints in any rolling 30-day period trigger a formal review. Persistent failure means immediate removal from the network.
• If the matter cannot be resolved you retain every right under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 and (where applicable) Section 75 of the Consumer Credit Act 1974.

Returns and warranty: returns@sparecarpart.com

General support: info@sparecarpart.com