Report an order or supplier issue
Last updated
Contact us about our introduction service. For a part purchase, we can record the issue and pass the relevant details to the named independent supplier that sold it.
What happens after you contact us
1. We record the case
We use your order or quote reference and supporting evidence to identify the named seller and understand the issue.
2. We identify the correct route
Contact us about our introduction service. For a part purchase, we can record the issue and pass the relevant details to the named independent supplier that sold it.
3. We record the outcome
We record the response and available next steps. Repeated or serious issues involving an independent supplier may trigger a supplier review.
Complaint response times
We acknowledge complaints within 2 working days and aim to send a full response within 14 days.
What to include
Email info@sparecarpart.com with enough information for us to identify the transaction:
- Your order or quote reference
- The seller name shown on the offer, checkout or invoice
- The part ordered and a clear description of the issue
- Relevant photographs, messages and proof of purchase
- The outcome you have requested from the seller, if any
Check the named supplier's delivery, payment, warranty and returns terms before ordering. Ask for clarification if the seller is unclear.