Delivery
Compare delivery before you order
Ask the named supplier to confirm dispatch, delivery, insurance and return terms for the specific part and destination.
Delivery checklist
What the supplier should confirm
Delivery arrangements vary by supplier, part, destination and carrier. Get the applicable details in writing before paying.
Dispatch estimate
Check the supplier's stock status, cut-off time and estimated dispatch date in writing.
Transit responsibility
Ask whether transit insurance applies, who makes a claim and what evidence is required for loss or damage.
Destination coverage
Confirm that the supplier or courier serves your postcode and whether a regional surcharge applies.
Tracking and signature
Check whether tracking, delivery updates or a signature service is included for the quoted method.
Large-item handling
Engines, gearboxes and panels may need a pallet or specialist carrier. Ask about packaging and unloading requirements.
Delivery charge
Compare the quoted delivery charge with collection and specialist-carrier options before paying.
Transparent pricing
Check the full amount before paying
Ask for a breakdown showing the part price, VAT status, delivery and any exchange or regional charge. Do not assume a listed headline price is the total.
What to check in a quote
- Part priceFrom the supplier you chose
- VAT statusAsk the supplier to confirm
- DeliveryMethod, destination and charge
- Core / exchange chargeAsk whether an exchange charge applies
- Highland & island surchargeAsk whether one applies
- Total payableConfirm in writing
If an exchange charge applies, ask for the return deadline, acceptable condition, carriage responsibility and refund process in writing.
Delivery estimates & tracking
- Ask for the estimated dispatch and arrival dates, noting that they are estimates rather than guarantees.
- Check whether a tracking number and courier updates are included.
- Keep the supplier's dispatch notice and any carrier reference with your order records.
- Ask whether the shipment is insured in transit and who handles a loss or damage claim.
Timing varies for parcels, pallets, fragile panels and remote destinations. Rely on the estimate for the specific order, not a sitewide timeframe.
Check the payment instructions
Use only the payment option shown in the documented checkout or supplier order instructions. Confirm the payee and total before authorising payment.
Cancellation, return and refund rights depend on the transaction and applicable law. Read the named supplier's terms and our warranty & returns information.
Delivery examples
Different parts need different handling
Illustrative engine category image
Illustrative gearbox category image
Illustrative car-door category image
Illustrative alloy-wheel category image
Illustrative headlight category image
Illustrative wing-mirror category image
Illustrative dashboard category image
Illustrative electrical-parts category image
From request to fulfilment in 4 steps
Step 1
Vehicle data helps structure the request; ask the supplier to confirm final fitment.
Step 2
Browse the catalogue or describe it, then review any assisted identification.
Step 3
Compare the named supplier, condition, fitment evidence, total price and terms.
Step 4
Confirm fulfilment
Ask the named supplier to confirm dispatch, carrier, tracking, insurance and an estimated arrival date.